Do you have a heart for internal operations, quality and teamwork within the accounting industry?
Do you find that strong planning, clear processes, and supportive colleagues help you work together efficiently?
If so, this position is like Planning & Process Coordinator at Titeca Pro Accountants & Experts might be for you.
In this role, you’ll link workload distribution and capacity planning with quality monitoring and process improvement within the Central Cluster (headquarters in Roeselare). You’ll provide a comprehensive overview across teams and offices, bring the right colleagues together, and identify risks related to capacity, deadlines, quality, and processes in a timely manner. In this way, you’ll help the cluster operate smoothly, consistently, and to a high standard.
What Your Day as a Planning & Process Coordinator Will Look Like:
Work distribution and capacity planning
- You'll develop a clear overview of capacity, workload, deadlines, absences, and expected peaks.
- You coordinate the distribution of work across teams and offices, taking into account talents, competencies, growth opportunities, case complexity, and client continuity.
- You prepare redistribution scenarios and coordinate them with team coaches, office managers, and the capacity manager.
- You follow up on scheduling agreements and promptly identify when capacity, priorities, or deadlines are under pressure.
- You ensure transparent planning data and clear agreements within the cluster.
Quality monitoring and process improvement
- You ensure that processes, procedures, and quality standards are applied correctly and consistently.
- Together with the relevant colleagues, you will develop a quality and improvement plan and actively follow up on it.
- You analyze recurring deviations and translate them into specific improvement actions and clear follow-up milestones.
- You’ll coordinate with team coaches, office managers, and supervisors regarding quality expectations, process discipline, and opportunities for improvement.
- You provide practical input to further improve procedures, work instructions, and support tools.
Your "both-and" profile:
Maintaining numerical insight and an overview
You have a degree in economics, business administration, or a related field, or equivalent experience. You have at least three years of relevant experience in a coordinating, planning, process-oriented, or quality-focused environment. You accurately interpret capacity, progress, and quality data and translate them into actionable proposals.
Analytical thinking and pragmatic action
You organize information, identify connections, and make realistic assessments. You think ahead, but stay focused on the needs of teams and offices. You turn insights into concrete actions and ensure they are followed through.
Communicative and connecting
You bring together different interests and perspectives. You communicate clearly, are not afraid to constructively identify issues, and involve the right colleagues in finding solutions. You are mindful of your responsibilities and know when to coordinate or escalate matters.
Quality-oriented and digitally savvy
You work with precision and pay close attention to ensuring consistent execution. You are familiar with digital planning, reporting, and collaboration tools and are open to new applications that enhance operations.
At Titeca, you don't have to choose: our "both-and" promise
Performance and fun
Your salary grows in line with your talent and dedication, supplemented by a bonus system and fringe benefits. We also make time for socializing, sports, wellness, and fun with coworkers.
Team and talent
You’ll work alongside dedicated colleagues who share their knowledge and support one another. Your talents will be recognized, and you’ll have the opportunity to further develop them.
Grow and enjoy
You'll grow in a direction that aligns with your ambitions. Thanks to flexible work hours, remote work options, and 30 days of leave, you'll also have time to recharge.
Professional and personal
You combine the expertise and effectiveness of a large organization with the personal warmth of close-knit teams and a flat organizational structure.
Responsibility and freedom
You’ll be given the trust to coordinate independently, develop proposals, and help shape improvements. You’ll never be on your own and can count on the right experts and managers.