We are proud to announce our partnership with Claritalk. At a time when artificial intelligence (AI) is becoming increasingly important, the accounting industry cannot be left behind. That's why Titeca and Claritalk are joining forces to provide the ease auditors' workloads and optimize the customer experience using AI.
How exactly is AI being deployed?
AI plays a important role during customer interviews. Claritalk's implemented system summarizes all the information from the conversations, so the accountant can easily process your data. Moreover, the AI can provide advice points during the conversations, which ensure that the advice is formulated faster and the information is shared faster. Through this optimization, your fiduciary has quick access to crucial information, which speeds up the service.
Claritalk is also of interest to you as an entrepreneur: you no longer need to take notes and have the assurance that no important information is lost. This saves time and allows for smoother collaboration with your accountant. It also leaves more room for strategic advice, and you can review everything afterwards to make sure you've interpreted everything correctly and know exactly what steps to take.
What makes this interesting for accountants?
Titeca strives to provide the best possible service that is at the same time feasible and enjoyable for all colleagues. The system offers concrete tasks so that, as an accountant, you can do not forget important follow-ups. In addition, feedback after each conversation allows you to grow in your consulting role. Advanced analytics also allow you to determine with certainty that you have interpreted the correct information, without depending on additional parties involved.
Security: what about data protection?
A common question about AI and certainly relevant in the accounting industry: what about the security of my data? It is important to explain a brief bit of theory. The AI in Claritalk is a combination of Large Language Models (LLM) systems and proprietary, secure data. Your data is stored in Claritalk's system, not in the LLMs. This means that although the LLMs play a crucial role in the functionality of the system, they do not have access to the content of the conversations.
Titeca pro accountants & experts additionally wrote A charter clarifying the framework for the use of data. Therefore, this charter is used within the use of Claritalk and emphasizes the importance of privacy and data protection, where conversations are not stored and transcripts are kept securely according to AVG guidelines. Thus, only authorized employees will have access to the data. Furthermore, customers will be informed in advance about the use of Claritalk and how their data will be processed. In this way, Titeca aims to work transparently and ethically with its customers.
